Terms of service

Terms and Conditions (B2B)

1. Scope of Application

These Terms and Conditions (T&C) apply to all orders, deliveries and services made via our online shop. Our offer is directed exclusively to business customers (entrepreneurs) within the meaning of Section 14 of the German Civil Code (BGB), i.e. natural or legal persons or partnerships with legal capacity who, when concluding a legal transaction, act in exercise of their commercial or independent professional activity.

Consumers within the meaning of Section 13 BGB are excluded from using our offer. By placing an order, the customer confirms that they are acting as a business customer.

2. Contracting Party and Conclusion of Contract

The contract is concluded with EZIGARO Pro UG (haftungsbeschränkt), Königsseestraße 5, 83059 Kolbermoor, HRB: 25224. By placing products in the online shop, we make a binding offer to conclude a contract for these items. The contract is concluded when you complete the order process and submit the order.

3. Prices and Payment Terms

All prices are stated in euros, excluding the applicable statutory value-added tax (VAT). The prices at the time of the order shall apply. Unless otherwise agreed, payments are due immediately upon invoicing without any deduction.

We reserve the right to exclude certain payment methods in individual cases.

4. Delivery and Shipping

Deliveries are made at the buyer’s risk and expense from our warehouse or the warehouse of our supplier. Delivery times are non-binding unless expressly confirmed as binding. Partial deliveries are permissible insofar as they are reasonable for the buyer.

5. Retention of Title

The delivered goods remain our property until full payment of all claims arising from the business relationship has been received (extended retention of title).

6. Warranty and Liability

Unless otherwise provided below, the statutory warranty provisions shall apply. The warranty period is 12 months from delivery of the goods.

Obvious defects must be reported to us in writing without delay, but no later than 5 working days after receipt of the goods. If the notice of defect is not submitted in due time, the delivery shall be deemed accepted.

Claims for damages – regardless of the legal basis – are excluded unless we are guilty of intent or gross negligence or mandatory statutory provisions provide otherwise.

7. Right of Withdrawal and Return Policy

There is no right of withdrawal within the meaning of consumer protection laws (§§ 312g, 355 BGB), as our offer is directed exclusively at business customers (§ 14 BGB).

Notwithstanding the above, we offer our business customers a goodwill return option within 14 days of receipt of goods. The return requires our prior written approval.

In the event of an approved return, we reserve the right to deduct 30 % of the net order value